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At RCB Bank, we understand the importance of security and we use the best methods available to ensure that your online banking transactions remain confidential and safe.
RCB Bank has partnered with Jack Henry & Associates, a nationwide leader in providing banking technologies, to bring our customers the most advanced Internet banking capabilities possible. Throughout development, testing and implementation, our Internet Banking state-of-the-art technologies will protect your information. At RCB Bank, security and safety are always a primary concern.
NetTeller security goes far beyond that of most online banking solutions. NetTeller features multiple levels and types of security throughout the product design. All sensitive information is encrypted and online access requires a Personal ID and a Password known only to you.
Government regulators oversee all of our banking operations including Online Banking. In addition, Government agencies regularly audit our operations to ensure we comply with best business practices and the law.
Besides the security measures already mentioned, we employ internal bank controls to ensure optimum security for your Internet banking.
SSL and FirewallsOnline Banking is accessed through a Secure Socket Layer (or SSL). This means all data transmitted to or from the bank's computer systems are encrypted using the most sophisticated security available to protect your money and privacy. Several firewalls exist to prevent unauthorized access to the system and to ensure your information is accessible only by using a correct Internet Banking ID and Internet Banking PIN.
Secure Access Through Verified User LogonUser IDs and Personal Identification Numbers (PIN) identify you as a unique customer to our system. When signing up you are assigned a twelve digit User ID and four digit PIN. After successfully signing on for the first time, you are prompted immediately to change your PIN number. The new PIN must be at least six characters in length and can be any alphanumeric combination.
PIN Lockout Due To Unauthorized AccessIn an effort to keep unauthorized individuals out, we have instituted an account lockout policy. If for any reason an invalid PIN is entered three consecutive times, then the account becomes locked out. You must wait a period of 24 hours before trying again or contact one of our customer service representatives who can reset you immediately. Software to analyze PIN guessing is implemented and instances are reported to us to protect your account.
Automatic Log-OffIf you have successfully signed on to our system and there is no activity for a period of ten minutes, you will be automatically logged off. To access your account again you will be required to sign back in.
Account Numbers Not VisibleYour account numbers are not visible Online and can not be found anywhere on Online Banking. A "Pseudo Name" is used in place of an account number to maximize the security of your Online Banking experience.
Email SolicitationWe do not solicit information (SSN, account numbers, credit card numbers, passwords, etc) by means of email. If you receive an email requesting confidential information from someone claiming to represent the bank, do not respond to the email. Please contact us to report any solicitation of this kind that you may receive.
Your Role in Security
- Choose a good Password! You should carefully select a Password that is hard to guess and never use a word that can be found in the dictionary.
- Memorize your Password! Even the best Password is worthless if it's written on a note attached to your computer or an entry in your checkbook.
- Don't share your Internet Banking Password with anyone else. Your Password is designed to protect the privacy of your banking information, but it will only work if you keep it to yourself. If you think your Password has been compromised, change it immediately online and immediately contact the Bank.
- Change your Password as often as you wish. (We recommend changing your Password at least every 90 days)
- Don't leave your computer unattended during a NetTeller session - click on "EXIT" to end your session. Once you have finished conducting your banking on the Internet, always sign off before visiting other Internet sites.
- If anyone else has access to your computer, clear your browser's cache in order to eliminate copies of Web pages that have been stored on your hard drive.
- Avoid using public Internet access terminals when conducting your Internet banking.
Important Note:While we continue to do everything possible to ensure the security of our system, we are not responsible for any breach of security that is outside of our control.
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